About Your Local MINI Retailer | Hedin Automotive Ruxley

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

158 ratings and 137 comments received in the last 90 days.

14 July 2026

Excellent service at Hedin

14 July 2026

Superb service and 6 stars !!

14 July 2026

From the moment I walked into the showroom and Nikki Middleditch introduced herself, I knew the whole procedure would proceed smoothly and it did. I think she is a great asset to the company, thank you.

14 July 2026

Adam gave me excellent service and answered all of my questions.

10 July 2026

The staff, Ben and Nicky, were both so helpful and great sales people. They were very patient and thorough.

07 July 2026

The service was excellent from start to finish. George Cleal and Ben were friendly, helpful and knowledgeable.

06 July 2026

Excellent service in the main from Natalie. She was friendly and knowledgeable. Had about a half hour wait to pick up my mini as she was out on another test drive when I arrived that then turned into a sale. Have now got charger fitted no surge yet.

06 July 2026

Amazing car. Sales people friendly helpful and best we visited. Thank you George and Ben

05 July 2026

From the start to delivery of my new mini was a very smooth process. I was kept informed of progress and all the staff at Hedin were amazing and extremely helpful

04 July 2026

Natalie and Ben have been absolutely amazing and very helpful

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03 July 2026

Adam was patient, knowledgeable and extremely helpful.

01 July 2026

Nikki was great! the service from start to finish was great, she was extremely helpful and has checked in to make this a smooth process

29 June 2026

Amazing service, and so nice receiving a video of how to use the car and all of the features!

26 June 2026

Efficient and professional.

26 June 2026

Natalie and George were both extremely helpful

26 June 2026

Very calm and competent

23 June 2026

Great experience fantastic staff.

23 June 2026

Obliging attentive , sales person and manager always helpful

23 June 2026

Natalie the Motobility expert from Ruxley was absolutely fantastic and one of the reasons I ordered with mini

22 June 2026

Not only is it a great car at a reasonable price, but the team at Mini Ruxley were extremely friendly and helpful, as they always are.

22 June 2026

Todd provided excellent service throughout the purchase of my new car. He was kind, helpful and attentive taking the time to answer all my questions. His communication was clear and consistent, making the whole experience smooth and enjoyable.

13 June 2026

Perfect!

11 June 2026

We previously purchased a Mini JCW Cabriolet from Ian Elmore in 2021 and had no hesitation in returning to him when we wanted to upgrade to the larger Countryman this year. Ian and the team did not disappoint!

08 June 2026

Nice and easy

07 June 2026

Very helpful and friendly staff who explained everything very clearly.

07 June 2026

Adam and the team at sudcup were great really helpful cand answered all my questions

06 June 2026

All Good

03 June 2026

From the moment I walked into the car lot to look at vehicles, until I collected my new car the experience has been smooth and professional - thanks mostly to Natalie Purnell (Sidcup)

29 May 2026

Service was excellent- all staff were friendly and helpful and it made the experience very enjoyable.

27 May 2026

The customer service is amazing everything went very smoothly extremely satisfied from start to finish. Thank you

27 May 2026

Great service from start to finish.

17 May 2026

Very friendly and welcoming staff, knowledgable and relaxed style of sales.

14 May 2026

Everyone at the showroom was really helpful.

13 May 2026

George was great, kept us updated throughout the order process and did a very thorough handover

12 May 2026

The guys at Ruxley Mini are fantastic. Nikki has sold me my last two cars and i won't go anywhere else! Her knowledge, customer service, attention to detail and the pure love and care she gives to you is beyond 5*. She is an asset to Ruxley Mini.

08 May 2026

Adam Morgan was very helpful throughout. We went through different options after informing him of what we was looking for and supported us through it all finding our car and kept us updated throughout and after.

07 May 2026

Guys were polite and helpful

07 May 2026

Hedin at Ruxley were very helpful with sorting out the car I wanted and explained everything clearly the salesman Adam Morgan always answered my queries by email or phone promptly.

07 May 2026

Great experience with Nikki

06 May 2026

George cleale was helpful & responsive

05 May 2026

I liked the little touches like the sweets and the manager coming out to see if we were satisfied with the service.

01 May 2026

Nikki was super helpful and friendly. She made the entire process from start to finish so easy and lovely. Couldn't have asked for a better experience.

29 April 2026

The whole team are very knowledgable on all aspects of the sale and spec of the vehicle, all amazing helpfull & friendly

29 April 2026

Warm welcome at the showroom on both occasions. Professional service from the sales staff who were able to explain each step, and whom answered emailed questions immediately.

23 April 2026

I had great experience with Ian and Adam who made the process easy

22 April 2026

The sales associate George kept me updated about my car and was kind and helpful .

21 April 2026

I am happy with my experience so far. The last time I purchased a mini I was give 7,000 miles a year to drive the car. Nikki decided to lower it to 6,000 miles. I would have liked to have kept it at 7,000 a year.

14 July 2026

Staff were very helpful

13 July 2026

The service team were efficient at booking in my vehicle and keeping me advised.

12 July 2026

We measured our tyre treads with a new monitor and when I received the video saying what had been done the treads were quite different. We raised this when we picked the car up and it was confirmed they were incorrect, so not impressed with that

11 July 2026

everything arranged happened as planned

07 July 2026

Excellent service Adam Morgan was brilliant

07 July 2026

Polite friendly and obliging staff

06 July 2026

Friendly staff and excellent customer service

06 July 2026

Kept us informed all along and car returned v clean

05 July 2026

Quick, friendly service. Comfy waiting area. Could do with decaf coffee though

05 July 2026

Polite staff. simple process.

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03 July 2026

Paul Lawday was very efficient and got a quote with in hours for the repair damage on my Mini Cooper

30 June 2026

I never had a service I bought a car

30 June 2026

I found all the staff polite especially Paul on the service desk. He explained the whole process well and listened to my questions.

29 June 2026

I have had the pleasure of using the garage since my minis first service. The people have always been friendly and very helpful. Going above and beyond. Even gave my dog treats.

29 June 2026

Perfect service from the team

29 June 2026

The work was carried out satisfactorily and ver pleased with the result

25 June 2026

As a loyal customer, having had multiple minis, charging £1400 (about 15% of the value given by mini dealer when looking to trade in) felt like you're just taking advantage of customers. Low end valuation for trade in, high costs everywhere.

25 June 2026

Easy to deal with and excellent job as usual.

24 June 2026

Booking was easy, updates and reminders were sent. Everyone at Hedin Ruxley was a pleasure to deal with.

24 June 2026

Work completed efficiently, staff courteous

23 June 2026

Well managed process from start to finish and they were able to complete the process quickly so that I could attend my granddaughters birthday party. ??

23 June 2026

Natalie was so great, and gave me so much information about the Mini - and showed me how to set everything up, amazing customer service. Thanks so much

23 June 2026

Fixed all issues

22 June 2026

Great guy very kind and helpfull

20 June 2026

From drop off to collection, everything was efficient. I was called by Rachel to tell me when car was ready and had passed MOT.

20 June 2026

Very friendly and very helpful as always

20 June 2026

£170 cost for MOT and brake fluid changes far too much money

18 June 2026

Helpful and on time

18 June 2026

Easy to book online, work completed in a timely fashion

18 June 2026

Did a really good job and if there anything else wrong, they call me up and let me know

17 June 2026

I initially brought my mini to Hendin several weeks ago on a Saturday because I was unable to retract the convertible roof. Despite explaining the issue and requesting that the vehicle be taken into the workshop I was advised that this was not possib

17 June 2026

Helpful and punctual

15 June 2026

Very good experience

13 June 2026

Great service, good price and quick. Bonus was having the car valeted before collection!!

13 June 2026

Liked the video. My mini looked like new after the valet.

13 June 2026

Because I was very satisfied with the service

09 June 2026

Efficient friendly service

09 June 2026

Paul kept me up to date throughout and was able to explain additional repairs that were required to the vehicle.

08 June 2026

Everything requested completed efficiently with friendly personal service

08 June 2026

Quality professional services

07 June 2026

Carried out work professionally

07 June 2026

Apologies I cannot recall the gentleman's name who dealt with the service, drop off and pick up, but he was excellent. Very approachable and professional and kept me informed throughout the day. Again, apologies, I thought I'd made a note of his name

07 June 2026

Check in was fast and I was kept updated by mini. Very professional.

06 June 2026

Staff are friendly and so helpful and polite a credit to your company

06 June 2026

All Good

05 June 2026

Friendly and efficient,

02 June 2026

Exceptional service, as always. Daniella and Faz were personable and incredibly knowledgable.

02 June 2026

You do what you say you are going to do .

02 June 2026

I was entirely happy with the experience

01 June 2026

Been going to this garage ever since I bought my Mini there the service is excellent customer service so polite and helpful. It's just a lovely place to go. They are so friendly I wouldn't go anywhere else.

01 June 2026

Very efficient and friendly staff.

31 May 2026

Booking appointment easy and knowledgable assistant. Welcomed when arrived at garage and directed where to go. Alex made a competent and speedy check in. Video always helpful and like the traffic lights on paperwork. Car ready ,after waiting, on time

29 May 2026

Prompt polite service. Work done on time and as requested.

29 May 2026

Very efficient

29 May 2026

Excellent service, very professional

28 May 2026

Good communication from beginning to end of the process. Fault dealt with and appreciated the short video of the underside of the car. Very informative.

28 May 2026

Prompt service

28 May 2026

All elements of the service and MOT were satisfactory conducted within the expected timeframe

28 May 2026

Knowledgable and friendly

23 May 2026

A friendly service

23 May 2026

Fantastic service very pleased and highly recommend.

20 May 2026

My my experience was great from start to finish. Daniela was really helpful and I was able to work whilst waiting for my car in the recently refurbished reception area, which made for a stress-free experience.

20 May 2026

Paul booked my car in quickly and supplied me with a courtesy car which makes my life so much easier.

19 May 2026

Satisfied with the service but the cost is getting stupid for a 6 year old car therefore will need to take elsewhere.

18 May 2026

Paul was very helpful. I explained that we were under some time pressures and he was kind enough to get everything done in plenty of time. We are very appreciative of his help.

17 May 2026

Everything went well

16 May 2026

Very polite and caring member if staff. Excellent service

15 May 2026

Everything completed on time

15 May 2026

All good

14 May 2026

The only challenge was that I didn't realise I needed to go to the BMW bit as opposed to mini so waited outside for a while and then decided to go into the showroom.

12 May 2026

Nothing to fault. Seamless service

12 May 2026

This is because everyone was so helpful and keeping me updated

11 May 2026

Prompt and efficient service

07 May 2026

Friendly and practical information on booking in. Time updates on how much longer required. Service done with video information

06 May 2026

Knowledgeable, engaging & genuinely friendly staff

05 May 2026

Thorough- the video of the process was clear

04 May 2026

Rachel was very helpful

04 May 2026

The car was serviced, cleaned and polished. And MOT obtained. Paul Robinson the service manager was friendly and helpful! It was a good experience.

02 May 2026

Very professional and welcoming approach

01 May 2026

I find the customer service received is courteous, professional and friendly

01 May 2026

Outstanding service as always by Ben Clark and the team, the new car was a 60th Birthday present for my wife and they made it even more special with flowers etc That's why we keep coming back every 2-3 years, Great job Ben

01 May 2026

After asking two times for a itemised breakdown of the full service, i.e. what was done and what was included in the service still none the wiser , also slight damage to the plastic air intake, and steering wheel position totally changed.

30 April 2026

Great service

28 April 2026

Great Service

28 April 2026

I sat and waited for car which saved time coming and going always find Paul helpful

25 April 2026

Overall the service was good, however due to a tyre not arriving on time, I was delayed and had to call the centre to find out what was happening. I would have preferred it if they had reached out to keep me updated and with timely information.

23 April 2026

Always a good service

21 April 2026

Great service from Pete and the mini service team. Kept in touch with updates on the MOT and turned everything around really quickly.

21 April 2026

Repair was dealt with efficiently and car was ready on time as promised.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Hedin Automotive Ruxley.

Address

Maidstone Road, Ruxley, Sidcup, DA14 5BG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8139

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Ruxley, Sidcup, DA14 5BG

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 4538 2670

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map