About Your Local MINI Retailer | Hedin Automotive Ruxley

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

144 ratings and 119 comments received in the last 90 days.

29 May 2026

Service was excellent- all staff were friendly and helpful and it made the experience very enjoyable.

27 May 2026

Great service from start to finish.

27 May 2026

The customer service is amazing everything went very smoothly extremely satisfied from start to finish. Thank you

17 May 2026

Very friendly and welcoming staff, knowledgable and relaxed style of sales.

14 May 2026

Everyone at the showroom was really helpful.

13 May 2026

George was great, kept us updated throughout the order process and did a very thorough handover

12 May 2026

The guys at Ruxley Mini are fantastic. Nikki has sold me my last two cars and i won't go anywhere else! Her knowledge, customer service, attention to detail and the pure love and care she gives to you is beyond 5*. She is an asset to Ruxley Mini.

08 May 2026

Adam Morgan was very helpful throughout. We went through different options after informing him of what we was looking for and supported us through it all finding our car and kept us updated throughout and after.

07 May 2026

Guys were polite and helpful

07 May 2026

Great experience with Nikki

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07 May 2026

Hedin at Ruxley were very helpful with sorting out the car I wanted and explained everything clearly the salesman Adam Morgan always answered my queries by email or phone promptly.

06 May 2026

George cleale was helpful & responsive

05 May 2026

I liked the little touches like the sweets and the manager coming out to see if we were satisfied with the service.

01 May 2026

Nikki was super helpful and friendly. She made the entire process from start to finish so easy and lovely. Couldn't have asked for a better experience.

29 April 2026

Warm welcome at the showroom on both occasions. Professional service from the sales staff who were able to explain each step, and whom answered emailed questions immediately.

29 April 2026

The whole team are very knowledgable on all aspects of the sale and spec of the vehicle, all amazing helpfull & friendly

23 April 2026

I had great experience with Ian and Adam who made the process easy

22 April 2026

The sales associate George kept me updated about my car and was kind and helpful .

21 April 2026

I am happy with my experience so far. The last time I purchased a mini I was give 7,000 miles a year to drive the car. Nikki decided to lower it to 6,000 miles. I would have liked to have kept it at 7,000 a year.

12 April 2026

I've been very impressed with the service provided by Ben & Natalie. I came to Hedin having experienced a terrible service at Berry Croydon. However my experience with BMW Finance was very disappointing and ultimately decided to fund the car myself.

12 April 2026

Friendly no hard sell

07 April 2026

Ian Elmore at Mini in Sidcup is brilliant. From the beginning of our enquires to the day we collected the car he has been a delight to partner throughout this process.

06 April 2026

Extremely good buying experience. Knowledgeable, helpful and caring team, excellent advice and support all the way through. Third Mini acquired at Hedin (was SJ) over past 8 years, consistent standards. New showroom very nice and most welcoming.

04 April 2026

We have always loved the "Mini" brand and my first vehicle was a Mini van back in 1983 and now the brand has gone to new heights. The car is one thing BUT the people who steered us through taking our order Ian & Ben were the DIFFERENCE and very good.

03 April 2026

Excellent service, clear communication, great company to deal with

03 April 2026

It was easy

01 April 2026

I was very nervous of taking in a lease and a new car my first experience at my age to , but everyone from start to finish were lovely kind and profesional

01 April 2026

Ian made the process very easy and always replied to me in a quick and timely manner which I really appreciated. He also explained everything in a clear and easy way to understand.

31 March 2026

I was very well looked after through the sale process and the car is everything I wanted - I love it!

31 March 2026

Just one thing ! no flowers on the back seat ! The staff especially Nikki Middleditch were first rate.

31 March 2026

The right score to give

29 March 2026

Very smooth and seamless experience and all questions were answered

27 March 2026

Great Ians my guy car is wonderful

25 March 2026

Natalie made the whole experience relaxed and seamless. She was engaging on a personal level and a competent salesperson.

24 March 2026

Ian was great he kept us informed as things progressed and was helpful.

24 March 2026

The purchase was extremely good and without a hitch. Very helpful staff

24 March 2026

From start to finish the experience was excellent . George kept me in the loop all the way through always very polite .

24 March 2026

Both Nikki and Ben so very helpful, polite and professional, couldn't do enough for us. Maybe that's why I've come back to them for my 3rd Mini (maybe the 4th, I've lost count). Hope they're both still there next time!!!

24 March 2026

The experience was easy and straightforward from start to end.

20 March 2026

Ian was friendly, helpful and knowledgeable. He made the whole process of taking a test drive, trading in our old car, sorting finance and collecting our new mini seamless. Nothing was a problem and he did the whole thing with smile on his face.

17 March 2026

Very satisfied, I had excellent service from Natalie and Ben

16 March 2026

George C was v helpful and professional, as was Todd H who prepped the initial video.

12 March 2026

Great service throughout whole process.

12 March 2026

A great experience- efficient and organised. At all times Ian was extremely patient, helpful and professional, and answered all my questions. Purchase and delivery were the same- precise, informed at all stages and gave me confidence in the brand

11 March 2026

NIkki is a star and fully kept me up to date

11 March 2026

The whole customer service was excellent from start to finish. Ian Elmore has been extremely helpful throughout the whole journey.

10 March 2026

Very happy with the onsite processes but the amount of documents I was asked to read and sign via my phone with such a small screen was a nightmare and very stressful. No consideration given to us seniors not proficient with technology!!!

10 March 2026

Every person we spoke to was very welcoming, very knowledgable and very polite. We felt like very valued potential customers. Adam Morgan was excellent in selling me my MINI and explained everything easily and in detail.

08 March 2026

All the staff we dealt with at the dealership were helpful and had good product knowledge. In addition everyone was courteous and made us feel very welcome. The video that was sent prior to delivery was also well done and very informative.

06 March 2026

Adam was extremely helpful throughout the whole process and wasn't pushy or overwhelming in any way .. He always responded promptly to any of my questions and is very patient..

06 March 2026

Helpful, knowledgeable and professional without being too forceful

31 May 2026

Booking appointment easy and knowledgable assistant. Welcomed when arrived at garage and directed where to go. Alex made a competent and speedy check in. Video always helpful and like the traffic lights on paperwork. Car ready ,after waiting, on time

29 May 2026

Very efficient

29 May 2026

Prompt polite service. Work done on time and as requested.

29 May 2026

Excellent service, very professional

28 May 2026

Prompt service

28 May 2026

Good communication from beginning to end of the process. Fault dealt with and appreciated the short video of the underside of the car. Very informative.

28 May 2026

All elements of the service and MOT were satisfactory conducted within the expected timeframe

28 May 2026

Knowledgable and friendly

23 May 2026

A friendly service

23 May 2026

Fantastic service very pleased and highly recommend.

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20 May 2026

My my experience was great from start to finish. Daniela was really helpful and I was able to work whilst waiting for my car in the recently refurbished reception area, which made for a stress-free experience.

20 May 2026

Paul booked my car in quickly and supplied me with a courtesy car which makes my life so much easier.

19 May 2026

Satisfied with the service but the cost is getting stupid for a 6 year old car therefore will need to take elsewhere.

18 May 2026

Paul was very helpful. I explained that we were under some time pressures and he was kind enough to get everything done in plenty of time. We are very appreciative of his help.

17 May 2026

Everything went well

16 May 2026

Very polite and caring member if staff. Excellent service

15 May 2026

Everything completed on time

15 May 2026

All good

14 May 2026

The only challenge was that I didn't realise I needed to go to the BMW bit as opposed to mini so waited outside for a while and then decided to go into the showroom.

12 May 2026

This is because everyone was so helpful and keeping me updated

12 May 2026

Nothing to fault. Seamless service

11 May 2026

Prompt and efficient service

07 May 2026

Friendly and practical information on booking in. Time updates on how much longer required. Service done with video information

06 May 2026

Knowledgeable, engaging & genuinely friendly staff

05 May 2026

Thorough- the video of the process was clear

04 May 2026

Rachel was very helpful

04 May 2026

The car was serviced, cleaned and polished. And MOT obtained. Paul Robinson the service manager was friendly and helpful! It was a good experience.

02 May 2026

Very professional and welcoming approach

01 May 2026

After asking two times for a itemised breakdown of the full service, i.e. what was done and what was included in the service still none the wiser , also slight damage to the plastic air intake, and steering wheel position totally changed.

01 May 2026

Outstanding service as always by Ben Clark and the team, the new car was a 60th Birthday present for my wife and they made it even more special with flowers etc That's why we keep coming back every 2-3 years, Great job Ben

01 May 2026

I find the customer service received is courteous, professional and friendly

30 April 2026

Great service

28 April 2026

I sat and waited for car which saved time coming and going always find Paul helpful

28 April 2026

Great Service

25 April 2026

Overall the service was good, however due to a tyre not arriving on time, I was delayed and had to call the centre to find out what was happening. I would have preferred it if they had reached out to keep me updated and with timely information.

23 April 2026

Always a good service

21 April 2026

Great service from Pete and the mini service team. Kept in touch with updates on the MOT and turned everything around really quickly.

21 April 2026

Repair was dealt with efficiently and car was ready on time as promised.

20 April 2026

Thanks for great customer service

19 April 2026

Service completed very quickly

18 April 2026

Had a major service and was very happy with whole customer experience. Unfortunately, the fault with transmission returned and car is back at Centre, who are now awaiting response from MINI on how to proceed with issue. However still great service.

15 April 2026

You do best towards customer satisfaction

14 April 2026

Friendly service and very helpful

14 April 2026

Very satisfied with service from Mini!

13 April 2026

Professional friendly staff and an informative update on the car. It was lovely to pick the car up looking so clean too!

09 April 2026

Polite, friendly on time. Paul was very helpful and let me know what was happening with my mini.

09 April 2026

I have always found Ruxley Mini Centre staff to be very welcoming and attentive.

09 April 2026

Excellent customer service. 5 stars

09 April 2026

All were good

04 April 2026

I was kept informed and consulted on problem with the mot machine my car was in garage awaiting repair of said machine, the manager of the service team was very informative and helpful

01 April 2026

Paul as usual looked after me from the start

31 March 2026

Very pleased with the service I was given. They said a time frame and it was done within the time so very pleased.

29 March 2026

Totally satisfied but quite a long wait with no updates as to how long we had left to wait Very friendly and helpful lady who dealt with are claim

28 March 2026

Good service

24 March 2026

Nicely greeted and welcomed. Explained how long the service would be and informed me once ready for collection.

23 March 2026

Very efficient service

21 March 2026

The staff in the service centre at Bexley were very helpful when our car had to go into the garage twice quite recently

21 March 2026

Asked about a rattle at the rear of the car which still persists, doesn't appear to have been addressed.

20 March 2026

Easy process, quick service.

16 March 2026

I can't fault any aspect of the experience.

16 March 2026

They were helpful and not dismissive. Wonderful service.

16 March 2026

Everyone was friendly and welcoming

16 March 2026

Such amazing service

11 March 2026

Carried out work as needed and cleaned the car afterwards which I was very pleased about

10 March 2026

Very happy with the service I get,

10 March 2026

Paul was very helpful as always and very caring

09 March 2026

Done in good time, friendly staff.

09 March 2026

Great service. Thank you.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Hedin Automotive Ruxley.

Address

Maidstone Road, Ruxley, Sidcup, DA14 5BG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8139

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Ruxley, Sidcup, DA14 5BG

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 4538 2670

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map