OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 68 comments received in the last 90 days.
13 July 2025
Good.
30 June 2025
Natalie Purnell was super friendly and helpful. We arranged the spec and order quickly, accurately and efficiently. She is a delight to work with.
24 June 2025
Great service, kept informed throughout process.
23 June 2025
Ian was so helpful and very patient!! His videos to tell us all about the car were brilliant and extremely helpful! Its so much easier to listen to him than to read a boring manual!
16 June 2025
George Cleal was very professional and handled things is a fast and efficient way which was the reason I went though with the deal
14 June 2025
Adam was great at going through everything clearly! The video he sent ahead of me receiving the car really helped me to understand all the features!
06 June 2025
All very professional and my new car only took a short time to be delivered
02 June 2025
Efficient
01 June 2025
Ian Elmore was very informative and patient with our never ending questions! He kept us up to date during every stage.
16 July 2025
Price from £600, finished / repaired £1800. Promised 1 week, it took more than 3 weeks. Used cab for more than 3 weeks, no replace car
15 July 2025
They were super quick, efficient and helpful. Esp when giving me a courtesy car, the gentleman was really kind in explaining how everything worked and all the functions as it was a newer model than mine. This is a rare occurrence.
11 July 2025
I couldn't have asked for anything better. It was top notch ??
11 July 2025
Paul in the service department was friendly and professional. answering any concerns I had regarding my visit
10 July 2025
Was good service even tho system was down
08 July 2025
Had to return vehicle due to engine error light caused by failed completion of the recall as part of the service
08 July 2025
Always an excellent service Staff are so helpful and polite I never have to wait long -they always deliver an excellent service on my Mini .
08 July 2025
Good service
08 July 2025
Very satisfied, easy process and everything went great
07 July 2025
Faultless. Great attention to detail and good communication
14 July 2025
Friendly service